Privacy Policy

Last updated: March 2026

1. About Us

Figure Out Finance (ABN 77 684 459 772) is a finance broking business operated by Dean Ame, Credit Representative, ACL 543046. We are committed to protecting your personal information and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

2. Information We Collect

We may collect the following types of personal information:

• Full name, email address, phone number and postal address
• Financial information including income, employment status, loan amounts and credit history
• Asset details (make, model, year of vehicles or equipment)
• Information provided in enquiry forms, applications, or communications with us
• Website usage data (via cookies and analytics tools)

3. How We Collect Information

We collect personal information:

• When you complete an online enquiry or application form on our website
• When you contact us by phone, email or social media
• When you engage us to arrange finance on your behalf
• From third parties such as lenders, credit reporting bodies, or referral partners (with your consent)

4. How We Use Your Information

We use your personal information to:

• Assess your finance enquiry and match you with suitable lenders
• Prepare and submit finance applications on your behalf
• Communicate with you about your enquiry, application, or loan
• Comply with legal and regulatory obligations
• Send marketing communications (where you have consented — you may opt out at any time)
• Improve our website and services

5. Disclosure of Your Information

We may disclose your personal information to:

• Lenders and credit providers — to assess and process your finance application
• Our aggregator network — for compliance, accreditation and panel management purposes
• Credit reporting bodies — only where required and with your consent
• Our CRM and technology providers — GoHighLevel, used to manage client communications securely
• Legal and regulatory authorities — where required by law

We do not sell your personal information to third parties.

6. Credit Reporting

In the course of arranging finance, we may access your credit report from credit reporting bodies such as Equifax, Experian, or Illion. We will only access your credit file with your explicit consent and will advise you before doing so. We check lender credit policies before submitting applications to minimise unnecessary credit enquiries.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our systems use industry-standard security practices including encrypted storage and secure communications.

While we take all reasonable precautions, no data transmission over the internet can be guaranteed as completely secure.

8. Cookies & Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use our site. You can disable cookies in your browser settings, though this may affect website functionality.

9. Access & Correction

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, contact us at:

We will respond to requests within 30 days.

10. Complaints

If you have a complaint about how we have handled your personal information, please contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with:

• Office of the Australian Information Commissioner (OAIC) — www.oaic.gov.au
• Australian Financial Complaints Authority (AFCA) — Member #66404 — www.afca.org.au

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website. We encourage you to review it periodically.